Our refund policy ensures fair treatment for both clients and our business. Please review these terms carefully before engaging our services.
AMME CONSTRUCTION PTY LTD (ABN: 67 160 699 276, ASIC: 160 699 276) is committed to customer satisfaction while maintaining fair business practices. This policy outlines the circumstances under which refunds may be provided.
Important: Due to the custom nature of renovation services, refunds are subject to specific conditions and may not always be possible once work has commenced.
Renovation services are custom work. Once materials are ordered or work begins, refunds become limited to specific circumstances outlined in this policy.
Refund processing fees may apply for certain payment methods. These fees will be disclosed before processing and deducted from the refund amount only with your consent.
This policy does not limit your rights under Australian Consumer Law. You may have additional rights to refunds, repairs, or replacements under consumer protection legislation.
In cases of emergency repairs or urgent work, different refund terms may apply. These will be clearly outlined in the emergency service agreement.
For work covered by insurance claims, refund eligibility may be affected by insurance company requirements and claim settlements.
Warranty repairs and replacements are provided at no charge and do not qualify for refunds. However, if warranty work cannot resolve the issue, partial refunds may be considered.
To request a refund or discuss refund eligibility, please contact us:
Written Requests Preferred: For faster processing and proper documentation, please submit refund requests in writing via email with all relevant details and supporting documentation.